Often, critics and audience members don’t always see eye to eye. Shows that have been infamously panned by critics, like We Will Rock You, have gone on to enjoy huge profits and lengthy runs. Likewise, sometimes critical acclaim just can’t stop a show from closing early, such as was with I Can’t Sing: The X-Factor Musical.
As a reviewer myself, I was initially unconvinced about the Old Red Lion’s Old Red Line night, which sees a paying audience give direct and instant feedback on a playwright’s new work. What do mere patrons know about the finer points of playwriting? But maybe I’m missing the point somewhere, and there’s an untapped worth somewhere in this exercise.
In order to find out, and hopefully disprove my preconceptions, I spoke to playwright Caro Dixey, who recently had her new play The Five Stages of Waiting put through the Old Red Line’s process. A few months ago, I found her sat in the Greenwich pub where we arranged to meet, tablet PC in her hands and papers strewn across the table: all flanked by a large glass of chilled white wine. She seems particularly excited. Not only because she had just confirmed the venue for the premier of the work, but also because this the first time she’s been interviewed, much to my surprise.
Dixey, an incredibly fresh writer on the London fringe circuit, has already begun to make waves with the short pieces she’s written for The Pensive Federation, among other things. These were performed alongside other established fringe playwrights such as Sarah Pitard and Serena Haywood. With The Five Stages of Waiting being one of her first full length pieces to be fully produced, this is a big advance for her. So was the process beneficial?
Been There, Done That
Dixey is in a unique position as a playwright: she previously trained as a dramaturge. Because of this, she holds constructive feedback from any outside party in high regard.
“I need a dramaturge, and I can’t do that myself with my own writing,” she tells me. “You can get lost in your own world of witty comments and clever dialogue. But that doesn’t matter if it doesn’t connect with an audience. I’m very about opening it up [and] asking other people’s opinion. If it’s a thing that no-one can look at, then I don’t know why you’re writing.”
Indeed, putting the play forward for Old Red Line wasn’t the first time The Five Stages of Waiting had been given a critical platform. She first submitted the first ten minutes of the play to Vertical Line Theatre, a production company championing new writing through smaller audience feedback initiatives. Artistic Director, Henry Regan, took a shine to the piece during this initial exposition, and then took larger segments of the play through some of Vertical Line’s other initiatives, cumulating in the full draft being scrutinised at Old Red Line: a direct project of Regan’s.
Although now familiar with some exposure to the brutal world of audience opinion, Dixey’s previous training also prepared her from the perils of merciless patrons.
“It is a really interesting situation to be put in,” she admits. “I knew it was going to be difficult [and] I prepared myself for the worst. As a dramaturge, I was given a lot of training and advice about how to approach playwrights: how to discuss their work and how to be sensitive. It was quite interesting to see how people do exactly what I was told not to do.”
Original promo for The Old Red Line.
Cause and Effect
Of course, my prime interest in speaking to Dixey was to get her point of view of how well it all went. She illuminates to me just how inglorious some of the audience members where. Broad, sweeping, and damning statements were made by some, chastising some of main facets of the work. Thought Dixey admits that she could have easily enabled these to dent her confidence, instead, she managed to find an unlikely positivity in it all.
“People were writing. People wrote on both sides of the [feedback] sheet. Even when it was quite critical, it meant that someone’s actually taken the time to write two sides of comments. I had their attention for an hour and ten minutes, and they hadn’t run straight back to the bar. They’ve been bothered to write feedback. Even if they hated it, at least they were engaged enough to give me feedback.”
But was there any more positive and constructive feedback, and if so, has it affected the play?
“Definitely,” Dixey declares, with unwavering gumption. “I was at a bit of a turning point with a couple of the characters, and needed to make a decision. When people start saying that they don’t understand what [the character is] doing there, or they don’t understand their line of thought, it reaffirmed ideas.”
In fact, she tells me that she has even kept some of these pieces of paper pinned to where she does her writing, to spur her on in and give her encouragement. “I’m working on a rewrite, and it’s going to be a new draft. But I’m very excited about that draft.”

Neil, J. Byden (left) and Laura Kim (right) enjoying a first/last dance in Caro Dixey’s “Done”, as part of The Pensive Federation’s “Rewritten” festival. Photograph: Courtesy of The Pensive Federation.
Repeat Performance
As the process seemed to have gone quite well this time, I ask if she thinks that this is something she’d do again.
“Yes,” says Dixey, although I detect a little hesitation in her voice. On enquiring further, I find out that the scintilla of reluctance I sense wasn’t so much about the process, but more about the readiness of her next piece to be put through it.
“With The Five Stages of Waiting, I’ve been working on it for the last seven and a half years. So I know this play, I know what I want from it, and I know that I feel very secure within it. I’ve got a new play that I’ve just finished about six months ago. That has never been produced. It’s a first draft, and I certainly wouldn’t put that up for this.”
She continues to explain that having this lack of confidence and certainty in direction would mean that such broad comments would likely change the very essence of the play, rather than just ironing out the kinks. Engaging an audience is more about letting her improve certain points of the play, rather than having them write one for her.
To Dixey, she feels that those who are at the early stages of a playwriting career can really benefit from this process, providing they’re confident with the play they’re putting forward. It gives writers a different type of criticism to what theatre professionals can give, creating a window into the minds of those you’re writing for.
“[When] you’re still learning your craft, sometimes feedback from a director or a script consultant or a dramaturge can be quite daunting. When it’s Joe Bloggs saying, ‘I really like that bit, but I don’t understand that;’ that’s the sort of feedback you might get from an audience; instead of the structure, the character development, and the technical ideas.”
Most surprisingly, Dixey’s experience on the more technical side of theatre production means she’s discovered that the audience are more of an informed benchmark than us critics give credit for.
“If your writing is good, then the audience feedback will reflect the views of the company or the artistic director, nine times out of ten.”
Epilogue
I left my time with Dixey far more positive than I thought I would be. Her enthusiasm for the tangible benefits she claims to have received from engaging an audience at a creative level have intrigued me. It’s actually diminished the contempt that I can sometimes hold an audience in; both unwittingly and out of the arrogance that comes with the territory of reviewing.
None the less, my initial cynicism has led way to anticipation for seeing for myself the positives of audience insight and participation in the writing process. I have already witnessed Dixey’s writing first hand and found it be a staggeringly impactful and powerful. So this can only improve it, right?
The Five Stages of Waiting will be performed as part of the Camden Fringe 2014, on 4 – 9 August 2014, at the Tristan Bates Theatre, London, WC2H 9 NP. Tickets are £12 (concessions available). To book, visit http://tristanbatestheatre.co.uk.
For more information about the Camden Fringe Festival, visit www.camdenfringe.com.
For more information about Caro Dixey, visit www.carodixey.com.